STANDARD UK DELIVERY IN AROUND 3-5 WORKING DAYS costs £4, FREE to a UK address if you spend £100*

EXPRESS UK DELIVERY IN 1-2 WORKING DAYS is available for an EXTRA £2.50. You can select this upgrade during the checkout.

You need to order by 3:00pm for express delivery (Monday to Friday) We don't dispatch or deliver over the weekend or on bank holidays (see dates below) *

We will send you an e-mail to confirm that we have received your order, and a second once we've dispatched it, which will contain details of the courier we've used and your tracking number.

Standard delivery normally takes around 3-5 working days via Royal Mail's tracked service. You'll get an email from Royal Mail the day it's due to be delivered. We quote 3-5 days as the typical delivery time, which we constantly monitor, and find that the vast majority of orders are delivered within 3 working days. However, in exceptional circumstances, it can take up to 14 working days for Royal Mail to deliver. If you miss your Royal Mail delivery, you can re-arrange delivery (link below) or pick it up from your local depot; please ensure you do this within 14 days or it will be returned to us.

Express delivery takes 1-2 working days and is via UPS to most UK addresses, and Royal Mail Tracked 24 to remote/non-mainland postcodes (list below). Express deliveries may require a signature on delivery. They will usually be delivered during the working day (8am until 6pm but may be later at busy times such as after Black Friday). If you're not in, we ask them to leave it with your next door neighbour if possble, but this is at the drivers discretion. If you don't want this to happen, please let us know before we ship your order. All our couriers use texts and/or emails to notify you about your delivery. If you're out, they will leave instructions via a card or email/text message to re-arrange delivery (links below), or details on how to collect it from your local collection point. Please ensure you do this within 7 days or your parcel will be returned to us.

Need to re-arrange a delivery ? You can use these links if you've missed your delivery and need to re-arrange:

* We're not shipping on the following UK bank holidays in 2024: 1st+2nd  Jan, 29th Mar, 1st Apr, 6th+27th May, 26th Aug, 25th+26th Dec

Express delivery to these remote postcodes is via Royal Mail Tracked 24: AB36-AB38, AB55-AB56, BT1-BT99, CX99, D1-D99, GL65, GX99, HS1-HS9, IM1-IM99, IV1-IV99, KA27-KA28, KS24, KW1-KW17, PA20-PA88, PH18-PH50, TR21-TR25, ZE1-ZE3

(for GY and JE postcodes see international)

* You qualify for our free standard delivery offer if you spend £100. If you then return items which reduce the total spend to less than £100, we'll make a deduction of our standard delivery from your refund. This means the price you'll pay is the same as if you'd only purchased the items you're keeping.

Still need help ? Please feel free to get in touch

We offer a EXPRESS delivery service via UPS to most of the UK, excluding a few remote/offshore locations. 

You'll be offered it as an option during the checkout process if it's available for your postcode. The expected delivery date will be displayed during the checkout process, taking into account the time of day you placed your order, and the day of the week. 

This service is Monday to Friday only. Orders placed after 3:00pm on Friday, and over the weekend will be dispatched on Monday (excluding bank holidays).

Express delivery to the following postcodes is by Royal Mail Tracked 24: AB31-56, BF, BT, DG3-9, FK17-21, G63, HS, IV, KA27-39, KW, PA10-99, PH10-50, PO30-41, ZE

When you place an order, we'll send you an email to confirm all the details; the products you've purchased and the sizes, together with the delivery address etc.

Then, once we process and dispatch your order, we'll send you a second email which will contain information about the carrier we've used, and the tracking number.

The link on the email will take you to the couriers website, so you can check the latest status, and estimated delivery date of your shipment. 

We recommend that you check this information on the couriers site on the morning of the expected delivery date, in case there are any unexpected delays.

We will always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there's a possibility that your order may come in MORE THAN ONE SHIPMENT as your order may be dispatched from more than one warehouse or there may be size/import restrictions on parcels.

Please check the email we've sent you when we dispatched your order - you'll have more than one email with different products, and tracking numbers if we've done this. They'll normally be dispatched by us on the same day, but it's possible they may not arrive at the same time.

If you've received all deliveries from your order, are. are still missing an item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

Your order number
The name of the item you did not receive

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

You can enter an alternative address as your delivery address during the checkout process. 

You can manage your addresses, and save default billing and delivery addresses via your account if you've created one.

Please note that we can't change the delivery address of an order once it's been dispatched.

If you've just placed your order, we'll be able to change the delivery address for a short time - BEFORE IT'S PROCESSED, so please contact us straight away.

If we're closed - please don't wait to call, reply to your order confirmation email with the details you'd like to change, so the warehouse can pick up the change before your order is processed.

We can't change the address of a parcel once it's been processed, dispatched, or is in transit.

We're an online business with a warehouse, rather than a showroom, so don't have products on display that you can browse.

However, if you're local, you can still pick-up your order;

• 1. Place your order online as normal and checkout. You will need to use our full checkout, and not an express checkout like ApplePay or ShopPay.
• 2. Use our postcode AB12 3JG, and select our address "2tall.com Retail Limited, Wellington Circle" as your delivery address.
• 3. You'll be offered an option to pick-up from 2T HQ. Select this and we'll set your order aside, rather than ship it to you. This service is free.
• 4. We'll send you an order dispatched and ready to collect email when it's ready to be picked-up.

Use our postcode AB12 3JG for your satnav (we're right across the road from the Royal Mail depot), or these map links to find us: Google | Apple | w3w

At the security barrier, tell us you're here to pick up an order, and we'll bring it out to your car for you.

We're open Monday to Friday from 10am to 5pm.

You're currently on our UK store and will only see delivery options to UK addresses.

Our US Store offers shipping options to the USA and displays prices in $ USD.

Our EU Store displays prices in € euros, and delivers to the following countries:

Our Rest of World Store delivers to the following countries:

On a desktop, click the flag on the top right of the screen to change to a different store. On a phone, the option is at the bottom of the main menu.

Please note that switching stores will remove the contents of your basket.